Security Chimneys International is committed to protecting the privacy, confidentiality, accuracy and security of personal information in our possession. This Policy explains our online information practices and how Security Chimneys International collects, uses and discloses the personal information you may choose to provide to us.
What is Personal Information
Personal information refers to information that specifically identifies you as an individual and is provided to or collected by us. It may include, for example, your name, residential mailing address, residential email address, residential phone and facsimile numbers, age, credit card number, and gender. Personal information does not include business contact information or information that is already in the public domain.
Security Chimneys International is committed to collecting, using and disclosing personal information responsibly. Information that you provide will be used and disclosed only for the purposes to which you have consented.
By using the website you signify your consent to the collection of personal information. Security Chimneys International may modify or revise its Policy from time-to-time without any notice to you. The revised Policy shall be posted on the website. You should review the Policy on a regular basis for any such changes. You agree that your continued use of the website after the revised Policy has been posted constitutes your consent to such revised Policy.
Information Automatically Collected
Personal Information You Provide
Security Chimneys International receives personal information only for a narrow set of purposes. Providing us with your personal information is always your choice. When you request services from us, we ask that you provide sufficient information to enable us to respond to your request. Personal Information may be used:
- To contact and correspond with you;
- To confirm your identity;
- To process and ship your orders for products;
- For billing purposes related to our services;
- To notify consumers of website updates;
- To contact consumers for marketing purposes;
- To respond to your service request or complaint;
- For regulatory and audit purposes.
Personal information may also be used for other purposes, subject to obtaining your prior consent.
Website: Security Chimneys International may collect personal information about you when you register to become a dealer or order our products. In addition, we keep a record of the email addresses of those who contact us. We may use the personal information you provide to us on the website to contact you from time-to-time and as otherwise permitted by law.
Security Chimneys International also collects both aggregate and user-specific information from the web pages accessed or visited, and any information volunteered by visitors to the website, such as marketing survey information and contest application information.
Purchases: Security Chimneys International may collect personal information about you when you purchase products from us by email, telephone, mail or fax.
Service Request or Complaints: Security Chimneys International may collect personal information from you if you contact us with a request or complaint. The information collected may include your name, address, telephone number, email address, and the necessary facts to enable us to deal with your request or complaint.
Marketing Research: Security Chimneys International may collect information about you if you consent to participate in any of our marketing initiatives or research. The information collected may include your consumer habits and preferences.
Contests and Promotions Security Chimneys International may collect information about you if you participate in any of our contests or promotions.
Consent To Use Personal Information
Consent may be obtained in various ways. We may obtain your express consent or deem that consent has been implied by the circumstances. Express consent could be in writing, for example, in a signed consent or e-mail communication, or verbally in person or over the telephone. When we receive personal information from you that enables us to provide you with our services, your consent to allow us to deal with that personal information in a reasonable manner may be implied.
Dealers expressly consent to the collection of personal information as a term of the Dealer Agreement.
You also authorize us to use and retain this personal information for as long as it may be required for the purposes described above. Your consent remains valid even after the termination of our relationship with you, unless you provide us with written notice that such consent is withdrawn.
Sharing Personal Information With Others
We do not sell customer or dealer lists or personal information to others. We may on occasion share our records with our parent company or other affiliates for the limited purpose of internal auditing or statistical purposes. In providing our services, we may need to disclose the personal information we collect to other service providers or agents who perform various functions for us, such as processing or delivering orders, provided such suppliers agree to keep all personal information private, confidential and secure. We may also disclose your personal information to third parties who administer contests, promotions and on-line activities on our behalf.
In certain circumstances, we may provide personal information to third parties for legal or regulatory purposes, or as otherwise required or permitted by law.
To be able to serve you, your personal information may be stored and/or processed or otherwise used by or on our behalf both inside and outside of Canada by third party service providers or by companies in the Lennox corporate family, to perform functions on our behalf. As a result, that country's courts, governments or law enforcement agencies could obtain disclosure of such information under that country's laws.
If Security Chimneys International or its assets were to be sold, the purchaser is entitled to conduct a “due diligence” review of our records to ensure we are a viable business honestly portrayed to the purchaser. This due diligence review may involve some review of our accounting and client files. Before being provided access to our records, the potential purchaser would be required to agree in writing to keep all information confidential.
Links To Other Sites
The website may contain links to other websites. Security Chimneys International is not responsible for the privacy practices or content of such other websites.
Security Chimneys International understands the importance of protecting your personal information. We use the latest Internet security protocols to protect personal information collected through the website. However, Security Chimneys International does not represent or warrant the complete security of the personal information provided to us through the website. You understand that you are providing such information to us at your own risk.
Keeping Information Accurate
It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. With some exceptions prescribed by law, you have the right to access, verify or challenge the information we have about you and have it amended if appropriate. You can help us keep personal information up-to-date by keeping us informed of any changes, such as a change of address, telephone number or any other circumstances.
If you would like to review or update the personal information in your customer record or withdraw your consent for the collection, use or disclosure of your personal information, or if you have any inquiries, please contact our Privacy Officer at the address below.
please contact Security Chimneys to obtain further information about our policies and procedures or if you have any unresolved inquiries or concerns at the following:
Security Chimneys International Limited
2125 Monterey, Laval, Quebec
Canada, H7L 3T6